Skip links

FAQ

Step 1: Explain to us the problem and what you hope to achieve. We’ll be straight up with you about whether it’s feasible.

If it’s a good fit, We all sign an engagement letter through your attorney. 99% of our clients go this route because it provides them protection under attorney/client privilege. If not, we’ll point you to someone who may be a better fit.

Step 2: We gather all the pertinent information and begin work immediately.
Yes. A number of our clients come to us before they have a full-blown crisis. They realize the value of nipping an issue in the bud. We set up an engagement letter to establish attorney/client privilege ahead of time, so it’s already in place and your secrets are protected when a problem occurs.
Yes. After we’ve resolved an issue, many clients appreciate keeping us on retainer because they feel safe knowing we’re available to counsel them at the drop of a hat.
Yes. We discuss issues you expect may arise, then create a retainer agreement that best fits your needs.
Contact us immediately. Don’t try to “wing it,” because dealing with the media is a slippery and risky slope. We’ll handle it.
Project-based, if it’s very intense, time-sensitive, and high-stakes.

Monthly Retainer, if you anticipate a predictable amount of work. We work with you to estimate how much time will be required and what the cost will be. This can vary greatly depending on your needs.
Project-based:

Short-term projects start at $40,000.

Complex, intense and long-term projects may be $100,000 or more.

Ongoing retainers:

We support organizations on varying levels.

The most popular with our business clients is $10,000/month (up to 20 hours of support). Typically, non-profits opt for our $5,000/month level (up to 10 hours of support).

We make special exceptions on both ends of the spectrum depending on certain client’s needs with several working with us for over a decade.
Through Your Lawyer
This provides you the best protection in sensitive situations where confidentiality and attorney/client privilege are critical. Going through outside counsel provides the most protection, but in-house general counsel also works.

Without A Lawyer
This can be used when you have a non-sensitive issue. We seldom use this version.
It’s simple: When your lawyer does it, the Crisis PR team cannot be deposed or compelled to share confidential information they’ve learned.

Essentially, we become an integral part of the legal team and are brought under the umbrella of attorney/client privilege. Preferably, the agreement will be through your outside law firm, but your in-house legal counsel will work also.